Frequently Asked Questions
Everything you need to know about your Sanrio shopping experience.
What is your shipping policy for fashion items?
We offer standard and expedited shipping across the United States and select international locations. Orders typically process within 2-3 business days, and you will receive a tracking number via email once your package has shipped.
How do I determine the right size for apparel?
Each product page features a detailed size guide. Since we offer various fits from oversized hoodies to fitted tees, we recommend measuring a similar garment you own and comparing it to our size chart for the perfect fit.
What is your return policy for clothing and accessories?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain exclusive collaborations and 'Final Sale' items may not be eligible for return.
Are your products officially licensed?
Yes, all products sold on Sanrio.com are 100% authentic and officially licensed. We take pride in the quality and craftsmanship of our Hello Kitty and Friends merchandise.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. For your convenience, we also support digital wallets like PayPal, Apple Pay, and Google Pay.
How should I care for my Sanrio apparel to ensure longevity?
To keep your items looking new, we recommend machine washing cold with like colors and tumbling dry on low. For items with screen-printed graphics, washing inside out is best to prevent cracking.